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FAQ

Q. Forgot Member Name/Password

A. If you've forgotten your member name or password, you can retrieve them here.

Q. Lost/Expired Credits

A. If you've noticed that you had credits in your account that are no longer there, they may have expired.

Q. Problems With Download

A. Lost Downloads 

File Not Usable (Corrupt, Blurry, Etc.)

If you download a file that is not is not usable (corrupt, blurry etc), simply contact Support with the file number and your concerns. We'll refund your purchase to the payment method originally used and re-evaluate the image.

Q. Keep Getting Signed Out

A. If you keep getting signed out of Lifeographies Stock Images and have to sign in again, your site cookie has probably expired. This happens automatically after 24 hours of inactivity.

Q. Internet Explorer Issues

A. Internet Explorer 8 users sometimes experience issues while signing into their accounts.After entering their member name and password, these users are then being sent back to the previous page and asked to sign in again. The following instructions should fix the problem:

If you do not have Firefox installed on your computer please download the free version and use it to browse/download on Lifeographies Stock Images.

Q. Can't Find a File?

A. If your search has yielded zero results, it most likely means you're being too specific (or you're searching for something really unusual). Try removing keywords from your search, or changing some of your refinements to generate more matches.

Q. Refunds

A: Image subscription refunds

Refunds for image subscriptions can be made within 14 days of your invoice date, provided you have not downloaded more than 5 images and have not made use of any downloaded images.

Credit pack refunds

Refunds for credit pack purchases can be made within 14 days of your invoice date, provided you have not used any credits from the credit pack.

File download refunds

Stock does not offer refunds or re-credits for downloaded files. File returns will only be considered based on technical issues with the file at the sole discretion of Lifeographies Stock Images.

 

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